Privacy Policy

999 BSL

Click for BSL

Last updated: March 2022

Sign Language Interactions (“SLi” or “we“) is committed to protecting and respecting your privacy. This Privacy Notice (“Privacy Notice”) explains how we collect and use information about you and your use of our websites, applications, products and services. This Privacy Notice applies to any personal information you or any entity on your behalf provides to us, or that we collect through your use our websites, applications, products and services (collectively the “Services”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Personal Information We May Collect From You

Description of Product, Service, or Process 999 BSL
Categories of Personal Information

• Personal Identifiers

Such as: mobile phone number, first and last name, email address, and address. This information may be provided to an interpreter to initiate an interpreting session, however users do not use this information to register with SLi.

• Geolocation Data

• Video Data

Category of Data Subjects

Application users.

Purpose of Processing

The personal information is collected from the application or website users.

Business Purpose(s) for Using Personal Information

Performance of a service that provides real time video interpreting that allows deaf individuals who use British Sign Language (BSL) to converse with BT 999 Call Handlers and Emergency Authorities in BSL with a qualified BSL interpreter. BSL interpreter confirms caller location by using geolocation from device or by asking caller.

Commercial Purpose for Using Personal Information

This information is only used for public purposes.

Legal Basis for Processing

• Performance of a task carried out in the public interest.

• Users give or deny consent for geo-location tracking.

• Users provide consent for camera and microphone to be used.

• Future application-based versions of the 999 BSL service may gather caller consent before the use of such application.

Sources from Which SLi Collects Information

The personal information is collected from the application user signed in real-time and that user’s device.

Categories of third Parties to Whom SLi Sells Personal Information

Information is not sold.

Categories of third Parties with Whom SLi Discloses Personal Information

The organisation may share the information with telecommunication providers, law enforcement, and emergency authorities.

Whether the Personal Information is Transferred Internationally

The Personal Information is generated in the UK and remains in the UK.

Retention Period

Government retention period for emergency voice calls and recordings to comply with all applicable laws.

3 years.

Disclosure of Your Personal Information

SLi does not rent or sell your Personal Information to third parties. However, we may engage third party processors to perform tasks on our behalf and need to share your information with them to provide products or services to you.   We may also disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.

• If SLi or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

• To enforce or apply the EULA, and other agreements or to investigate potential breaches;

• To investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to our property or the physical safety of any person; or

• To protect the rights, property or safety of Sign Language Interactions Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination within the United Kingdom (“UK”). It may also be processed by staff operating within the UK who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

All information you provide to us is stored on our secure servers. We will retain personal information for as long as necessary to fulfil the purposes described in this Privacy Notice, unless otherwise required by contract or law. Anonymous and aggregated information may be stored indefinitely.

Security of Your Personal Information

SLi wants your Personal Information to remain secure. We maintain reasonable technical, physical and administrative security measures to protect the security of your personal information against loss, misuse, unauthorised access, disclosure, or alteration.   We periodically review our data collection, storage, and processing policies and implement additional security features as appropriate. In addition, we restrict access to Personal Information in SLi’s possession to SLi employees, contractors, and agents who need to have access to that information to process it on our behalf. Those individuals are subject to SLI’s privacy policies and confidentiality obligations.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Sites. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our websites and applications cannot be guaranteed. Please do your part in protecting your personal data against unauthorised use.

Your Data Privacy Rights

You may have the right to:

• Obtain information regarding the collection, processing, and sharing of your personal information;

• Access the personal information we have obtained about you, if any;

• Correct your personal information;

• Delete your personal information;

• Object to or opt-out of the use of your personal information for certain purposes; and/or

• Lodge a complaint with a supervisory authority.

To submit a privacy request, please contact us at We will endeavour to respond to your requests within 30 days. Should we be unable to comply within 30 days, we will contact you and let you know of any delay. We will not discriminate against individuals who exercise these rights.

Links to Third-Party Websites and Applications

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Changes to this Privacy Notice

Any material changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail or when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services. Changes to this Privacy Notice are effective when they are posted on this page.

Contact Us

Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to:

Sign Language Interactions
Unit 4
39 Durham Street
G41 1BS

Phone: 0333 344 7712